Spanish Customer Service Representative (Spanish CSR)
Gratitude IncSpanish Customer Service Representative (Spanish CSR)
Job Description
Key Skills
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Spanish Customer Service Representative (Spanish CSR)
Taguig, Philippines
Work Setup: 100% Onsite
Shift: Night Shift / Rotational Schedule
Job Overview
We are looking for a Spanish-speaking professionals to join our Customer Service team. The successful candidate will provide exceptional customer support in both Spanish and English, ensuring timely resolution of customer concerns while delivering a positive customer experience.
Key Responsibilities
- Provide customer support through Spanish and English communication channels
- Respond to customer inquiries and resolve concerns accurately and professionally
- Maintain accurate documentation of customer interactions.
- Adhere to account policies, quality standards, and operational procedures.
- Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
Qualifications
- Completed at least two (2) years of college; applicants with back subjects are welcome to apply.
- Minimum of six (6) months of BPO or Technical Support Representative (TSR) experience.
- Proficient in both Spanish and English communication.
- Non-native Spanish speakers are encouraged to apply, subject to passing Cognizant's language assessment.
- Willing to work onsite at Giga Tower, Taguig.
- Willing to work on a night shift and rotational schedule.
Recruitment Process
- Initial HR Screening
- English Communication Assessment
- Spanish Language Assessment
- Operations/Final Interview
- Job Offer and Pre-employment Requirements
If you meet the qualifications and are looking to build your career with a global organization, we'd love to hear from you.
Apply today by sending your updated resume for screening. Qualified applicants will be contacted for the next steps of the recruitment process.
Role
Spanish Language Expert
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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