Sr. Support Engineer (IT Support)
Gratitude IncSr. Support Engineer (IT Support)
Job Description
Key Skills
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Job title: Sr. Support Engineer (IT Support)
Account: Support and Leadership
Work set up: Hybrid (3x onsite / week)
Work shift: Onsite
Salary: Up to 34K package
Start date: ASAP
Shifting: Rotational Shift
Site Assignment: Central Bloc 2, Cebu IT Park, Cebu City
Non-Negotiable:
*1 to 3 years of relevant experience as local IT support
*Average to good communications skills
Roles and Responsibilities:
1. Assists end-users in the Tower whose requests are documented by a ticket raised in WiServe Portal.
2. Provide hands and feet support of our domain teams located in India.
3. Join Incident calls in the occurrence of account outages.
4. Conducts IT Asset Inventory Verification.
5. Replies or updates email and chat communications for queries or concerns raised by the businesses.
6. Maintains the compliance of our IT assets to the standard security postures set by the organization.
Prescreen Questions:
1. How many years of relevant experience as local IT Support?
2. Rate your proficiency in communication skills, from 1-10, 10 is the highest.
3. Can you work in a Rotational Shift?
4. What is your expected Salary?
5. Last Drawn Salary?
Role
Infrastructure & Technology Manager
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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