Trainer

Gratitude Inc

668 Views

2 months ago

Trainer

2-6 Year(s)

Manila (Diliman quezon city)

Job Description

Key Skills

Customer Service Knowledge of MS Office – Excel, PowerPoint, Word Good analytical skills Verbal & Written Communications Strong attention to detail, and organizational skills

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Job title: Trainer

Account: Technology
Work set up: 100% Onsite at Vertis North, Quezon City
Work shift: Shifting schedules
Start date: ASAP
Headcount: 2

Qualifications:
• Bachelor’s Degree
• 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Responsibilities:

• Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.
• Ensure all new employees complete the defined new hire learning path for their respective roles.
• Participate in and lead Knowledge Acquisition and Knowledge
• Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.
• Support new hires during OJT Training and go-live.
• Manage and provide refresher and remedial training for existing employees.
• Maintain trainee data and information in the central repository to ensure audit readiness.
• Generate training reports regularly.
• Provide feedback and coaching to analysts.
• Analyze training needs for employees and serve as the single point of contact for any training requirements.
• Own account-level training metrics.
• Adhere to training guidelines defined by the Business Unit training function.
• Collaborate with operations to bridge gaps during training.
• Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.

Skills Required:

• Proficiency in MS Office (Word, Excel, PowerPoint)
• Familiarity with local communication nuances and potential language errors
• Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)
• Strong training and rapport-building skills
• Exceptional organizational skills and a methodical approach to tasks
• Ability to provide constructive feedback and coaching
• Strong analytical, reading, learning, and research skills
• Demonstrated customer service skills

Role

Technical Trainer

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rebecca Kimathi

Recruiter - Gratitude Inc

NA, kenya

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