Training Manager (Service Desk)
Gratitude IncTraining Manager (Service Desk)
Job Description
Key Skills
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Position: Training Manager (Service Desk)
Location: Eastwood, Quezon City
Salary: 88K-98K package (80K-90K base)
Work set up: On-site
Work shift: flexible to work in a 24x7 environment
Target start date: ASAP
Headcount: 1
**Note: Candidates must respond to the pre screening questions below alongside CV submission**
Qualifications :
•At least a Bachelor’s degree holder.
•Experience in handling training for Service Desk (SD) accounts – required.
•Female candidates only; male candidates are not allowed at this time. Any male submissions will be automatically rejected.
•Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance.
•Responsible for New Hire training (end-to-end).
•Excellent communication skills – both written and verbal.
•Excellent time management skills.
•Understanding of training methodologies and global standards of training effectiveness measurement.
•Training experience: 6–8 years of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts.
•BPO experience is required.
•Experience in handling large ramp-ups across multiple geographies.
•Experience in handling a team of trainers and Assistant Managers is preferred but not required.
•Train the Trainer Certification (internal/external).
•Master Trainer Certification – preferred.
•Willing to work from the office and flexible to work in a 24/7 environment; Eastwood location.
Additional Requirements:
•Valid passport.
•Ready for domestic and international travel on short notice.
Pre-Screening Notes:
Educational Attainment:
Training/Assistant Manager Experience: Number of years of relevant experience.
Service Desk Experience: Number of years of experience.
Certifications: Relevant certifications held.
Passport: Availability/validity.
Last Drawn Salary:
Expected Salary:
Role
Customer Service Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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