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US Telco Customer Support Representative (BPO)

Gratitude Inc
305 Views
6 days ago

US Telco Customer Support Representative (BPO)

0-4 Year(s)
₱ 20 - ₱ 25K p.m
Manila (Taguig, Makati)
Manila (Taguig, Makati)

Job Description

Key Skills

Call Center Customer Service customer success customer support

1 candidate(s) have already applied for this Job. Apply now

WORK SETUP: Shifting Schedule

Role Overview:
Join a dynamic BPO team supporting a US Telco account. You will handle customer inquiries, troubleshoot service issues, and provide exceptional support to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer concerns via phone and email.

  • Troubleshoot technical and billing issues.

  • Escalate complex cases to appropriate teams.

  • Document interactions accurately in the system.

Qualifications:

  • Min. 6 months BPO experience required.

  • Excellent English communication skills.

  • Must be based in Metro Manila (Taguig/Makati only). 

  • Amenable to shifting schedules.

Why Join?

  • Up to Php 25,000 allowance + Night Differential.

  • Performance-based bonuses



Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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Jecinta Kariuki

Recruiter - Gratitude Inc

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