WFM Software Administrator
Gratitude IncWFM Software Administrator
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
We are looking for a WFM pro to handle system administration and workforce planning for a top-tier cruise line account!
The Role: You will oversee staffing, scheduling, forecasting, and reporting. You’ll also help implement system upgrades and ensure smooth contact center operations.
The Requirements:
- At least 1-2 years in Workforce Management (Scheduling/Forecasting).
- Must know WFM software (Verint, IEX, Aspect, or Genesys).
- Strong Excel skills (pivot tables, VLOOKUP).
- BPO experience is a plus, but BPO newbies with WFM experience are welcome!
- Must be willing to work onsite in MOA
- Administer WFM tools and resolve system-related operational issues.
- Analyze workforce data to identify efficiency gaps.
- Support the team with staffing models and adherence reports.
- Assist in system implementations and training.
Benefits
Salary: ₱32,000 + 20% ND + ₱1,000 Allowance
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
1768214289.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Lead Generation Team Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Quality Analyst | Helpdesk Customer Support
Gratitude Inc2 - 4 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
CSR Multilingual Language - Khmer (Cambodia)
Gratitude Inc0 - 13 Year(s)
₱ 100 - ₱ 113.35K p.m
Manila, Philippines
2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
Travel Account
Gratitude Inc1 - 2 Year(s)
₱ 40 - ₱ 50K p.m
Manila, Philippines
CSR -Collection Account
Gratitude Inc2 - 21 Year(s)
₱ 45 - ₱ 50K p.m
Manila, Philippines
1 - 18 Year(s)
₱ 95 - ₱ 100K p.m
Manila, Philippines
Customer service representative (medical billing)
Gratitude Inc0 - 1 Year(s)
₱ 18 - ₱ 33K p.m
Manila, Philippines
CSR Video sharing account -Cognizant Vertis N
Gratitude Inc1 - 23 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines
BANKING/CUSTOMER SERVICE/VOICE
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines