Customer Service Associate – International Voice
Gratitude IncCustomer Service Associate – International Voice
Job Description
Key Skills
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Customer Service Associate – International Voice (TCS)
Location: Mumbai (US Voice Process)
Role: Customer Service Associate – International Voice
Salary: Up to ₹7 LPA CTC (Based on experience & fit)
Shift: 24x7 Rotational (US/UK/Australian Business Hours)
Job Summary
We are looking for dynamic customer service professionals with international voice process experience to join a leading global organization. If you have excellent communication skills, customer-centric thinking, and experience handling international customers, we'd love to hear from you.
Eligibility Criteria
Graduates
Minimum 1 year and maximum 3 years of relevant experience in an International Contact Center.
HSC (12th Pass)
Minimum 18 months and maximum 3 years of relevant experience in an International Contact Center.
Preferred Domain Experience
Banking
Cards
Travel
Healthcare
Collections
E-commerce
Telecom
Technical Support
Any International Voice Process experience is acceptable.
Key Responsibilities
Handle customer interactions efficiently while maintaining high service standards.
Meet individual and team SLA targets.
Achieve KPIs including AHT, RSAT, Customer Satisfaction, and Quality.
Resolve customer queries professionally and accurately.
Stay updated with process changes and implement feedback.
Ensure accurate documentation and data entry.
Deliver an excellent customer experience in every interaction.
Required Skills
Excellent verbal and written English communication.
Neutral accent.
Strong customer service and active listening skills.
Good analytical and problem-solving abilities.
Strong computer proficiency and typing skills.
Ability to multitask in a fast-paced environment.
Flexible to work in rotational shifts.
Quick learner with adaptability to process changes.
Selection Process
Communication Assessment
Interview
HR Discussion
Mandatory Questionnaire
Please complete the questionnaire before applying:
Questionnaire Link: https://myglit.com/lateral/cref/1cfd780622
Important Note
Filling out the questionnaire is mandatory. Applications submitted without completing the questionnaire will not be considered for further evaluation.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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