Procure to Pay (P2P) Support & Dispute Management Analyst
Gratitude IncProcure to Pay (P2P) Support & Dispute Management Analyst
Job Description
Key Skills
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Location: Bangalore
Experience: 1 – 5 Years
Salary: 6 – 7 LPA
Band: BPO 1 / BPO 2
Job Overview
We are looking for experienced professionals with strong expertise in Procure-to-Pay (P2P) operations, Accounts Payable, supplier query management, and invoice dispute resolution. The ideal candidate will act as a key interface between suppliers, Accounts Payable, Procurement, and business teams to ensure smooth invoice processing, timely dispute resolution, and adherence to service levels.
Key Responsibilities
Provide first-level and second-level support for supplier queries related to invoices, payments, and P2P systems.
Manage supplier inquiries through email, ticketing tools, and P2P portals.
Guide suppliers on invoice submission processes, status tracking, and rejection handling.
Handle end-to-end invoice dispute resolution including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
Coordinate with Procurement, Accounts Payable, and Business teams to resolve disputes within agreed timelines.
Track dispute aging, follow up with stakeholders, and ensure timely closure.
Support suppliers using e-invoicing channels and assist with onboarding activities.
Support bulk invoice upload activities and validate templates for data accuracy.
Maintain SLA compliance, First Touch Resolution (FTR), and customer satisfaction targets.
Identify root causes of recurring issues and contribute to process improvement initiatives.
Required Skills
Strong hands-on experience in Procure-to-Pay (P2P) / Accounts Payable operations.
Experience managing supplier invoice queries and dispute resolution.
Knowledge of e-invoicing models and invoice validation processes.
Working knowledge of P2P platforms such as SAP AP, Coupa, Ariba, Oracle iSupplier, or similar tools.
Good Excel skills for reporting, reconciliation, and tracking.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to manage escalations independently.
Strong stakeholder and client engagement skills.
Ability to work effectively in a high-volume, SLA-driven environment.
Strong attention to detail and follow-through.
Eligibility Criteria
Experience: 1 to 5 years in P2P, Accounts Payable, or Invoice Dispute Management.
Excellent communication skills are mandatory.
PAN Card and Date of Birth are required for profile creation.
Ex-TCS employees are not eligible to apply.
Role
Accounts Payable
Timings
Day Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Functional Area
Accounting / Tax / Company Secretary / Audit
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