Lean Practitioner (Utilities Transformation)
Gratitude IncLean Practitioner (Utilities Transformation)
Job Description
Key Skills
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Location
Kolkata
Experience
8–10 Years
Salary
Up to ₹12 LPA
Employment Type
Full-Time
Job Description
We are looking for an experienced Lean Practitioner to drive continuous improvement and transformation initiatives across Utilities operations. The ideal candidate will have strong expertise in Lean Six Sigma methodologies, process optimization, and operational excellence, with the ability to deliver measurable business outcomes through process improvements, automation, and stakeholder collaboration.
Key Responsibilities
Lead end-to-end Lean transformation initiatives across Utilities operations, including Customer Operations, Billing, Metering, Collections, and Back Office processes.
Identify opportunities for process optimization, FTE reduction, capacity creation, and cost savings.
Conduct process diagnostics using SIPOC, Value Stream Mapping (VSM), process mapping, and time & motion studies.
Drive Lean Six Sigma projects using DMAIC, Kaizen, and other continuous improvement methodologies.
Collaborate with stakeholders to implement automation, digitization, and AI-driven process improvements.
Improve operational KPIs such as Productivity, AHT, Quality, Compliance, CSAT, and NPS.
Build transformation roadmaps and maintain a continuous improvement opportunity pipeline.
Facilitate Kaizen workshops, brainstorming sessions, and continuous improvement programs.
Track project benefits, establish governance mechanisms, and ensure sustainability of improvements.
Support client governance meetings, QBRs, and business reviews by presenting transformation insights and value delivered.
Required Skills
8–10 years of experience in Operations, Lean, Continuous Improvement, or Transformation roles.
Strong expertise in Lean Six Sigma (Green Belt or Black Belt preferred).
Experience in BPO or Utilities domain (Billing, Customer Operations, Retail, or Collections preferred).
Hands-on knowledge of Process Mapping, Value Stream Mapping, SIPOC, Root Cause Analysis (RCA), and Process Re-engineering.
Experience with automation and digital tools such as Power BI, RPA, or AI-based solutions.
Strong analytical, problem-solving, stakeholder management, and communication skills.
Ability to lead cross-functional teams and drive organizational change.
Key Deliverables
Monthly and quarterly value delivery through cost savings, FTE optimization, and efficiency improvements.
Continuous improvement pipeline with measurable business impact.
Standardized processes and enhanced SOP adherence.
Improved Productivity, Quality, Compliance, CSAT, and operational performance.
Eligibility
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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