Customer Service Executive (Multiple Projects)

Gratitude Inc

618 Views

2 months ago

Customer Service Executive (Multiple Projects)

0-1 Year(s)

2 - 3 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service Mandarin Proficient in English

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Title - Customer Service Executive (Multiple Projects)

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

• To exceed customers expectation in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least a SPM.

• Required language(s): English (able to converse in Mandarin will be an added advantage).

• Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged

to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts and off day

• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

• Applicant must be willing to work in Ara Damansara, Selangor

Benefit:

• 5 working days in a week

• EPF & SOCSO

• Sick leave

• Annual leave

• Quarterly staff recognition and appreciation

• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader

>Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP – Internal job program. Opportunity to transfer to the candidate's favourite departments

(Eg. Finance, Human Resource and etc.), to accept different challenges within the company

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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