Customer Success Specialist(Cantonese and Mandarin)
Gratitude IncCustomer Success Specialist(Cantonese and Mandarin)
Job Description
Key Skills
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Job Title: Customer Success Specialist (Mandarin Proficient)
Location: Bayan Lepas, Penang
Salary Range: MYR 2800 to MYR 3300
Job Type: Full-time, Rotational Shift
We are currently seeking a talented individual to join our team as a customer success specialist. The candidate should be proficient in Mandarin, Cantonese, and English.
Responsibilities:
- Provide excellent customer support through various channels (phone, email, chat) in Mandarin.
- Build strong relationships with customers to understand their needs and concerns.
- Assist customers in navigating our products and services, resolving issues, and ensuring satisfaction.
- Collaborate with cross-functional teams to address customer inquiries and escalate issues when necessary.
- Maintain accurate and detailed customer records.
Qualifications:
- Proficiency in reading and writing Chinese characters is mandatory.
- Excellent communication skills in English, both written and verbal.
- Previous experience in customer support or a related field is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a rotational shift environment.
- Tech-savvy with the ability to quickly learn and navigate new software.
Benefits:
- Competitive salary within the range of MYR 2800 to MYR 3300.
- Opportunities for career growth and advancement.
- Comprehensive training programs and ongoing support.
- Vibrant and inclusive work culture
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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