RISK OPERATION SPECIALIST

Gratitude Inc

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2 months ago

RISK OPERATION SPECIALIST

1-4 Year(s)

Kuala Lumpur (Sri Petaling)

Job Description

Key Skills

risk analyst skills

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Minimum Qualifications:

Candidates with a Bachelor's Degree in accounting or finance, with relevance to Fraud, Chargeback, and Appeals.

1-3 years of experience in fraud manual review, including the examination of user appeal documents, user analysis, and trend analysis.

Ability to adapt quickly to a fast-paced startup environment with an out-of-the-box thinking mindset.

Understanding of the payment chain, including CCDC, PAYPAL, E-wallets, etc.

Experience in identifying fraud trends and handling fraud chargebacks.

Demonstrated spirit of "moving forward" and a commitment to continuous learning in a diverse business line environment.

Adaptability to amendments and updates in Standard Operating Procedures (SOP), which occur approximately once a month.

Completion of cases within targeted Service Level Agreements (SLA) with a standard accuracy rate of x%.

Preferred Requirements:

High proficiency in English, and multilingual ability is highly preferred based on market assignment.

Experience in Fraud Manual Review, User Appeal, and Trend Analysis operations.

Strong analytical and research skills.

Ability to work in a fast and evolving environment with a detail-oriented focus.

Experience in Payment services and Fraud and Risk Operations is advantageous.

Proficiency in Microsoft Office Suite is preferred.

Typing speed of at least 40 words per minute is desirable.

Responsibilities:

Focus on appeal cases received from the business line, with case documentation sent through the CMS system for team analyst decision.

Thoroughly match details in proof documents, including card number, payment name, payment email, etc.

Review completed transactions flagged with high-risk indicators for potential fraud through post-manual review.

Understand the business model of each business line for accurate risk evaluation during post-manual review.

Instantly share fraud trends with the fraud strategy team following standard SOP.

Include user analysis steps, actions, and results in SOP, constantly updating for high accuracy in case checks.

Handle pending review transactions, evaluating risk levels before acceptance during the specified holding period.

Manage customer escalation cases, including rejection reason checks, user analysis, and responding with standard replies.

Follow SOP for relevant actions, including proactive whitelisting, user release, and document submission actions.

Adhere strictly to chargeback operation SOP for handling representment cases, with preference for candidates with chargeback experience.

Complete chargeback cases within SLA/pre-set time, ensuring accurate gathering and matching of representment documents with the case.

Contribute to protecting the ecosystem, preventing fraudulent activities, enforcing Terms of Service and policies across a global user base of millions.

Role

Risk & Compliance

Timings

Rotational Shifts (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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