Hiring For Call Center - IT support in Kuala Lumpur

Genpact Malaysia Sdn. Bhd.

1902 Views

2 months ago

Hiring For Call Center - IT support in Kuala Lumpur

1-15 Year(s)

20 - 80 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer Acquisition

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Hiring For Call Center - IT support in Kuala Lumpur

Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.

Provide remote diagnostics for innovative automated laboratory track systems and instrumentation

Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.

Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.

Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.

Promotes and ensures a culture of privacy and security related to PHI and HIPPA.

Contributes to team goals and objectives through active participation.

Promotes Professional Services

Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment

Attention to detail, superior interpersonal skills and good problem-solving skills

Troubleshooting hardware and software issues.

Upgrading systems to enable compatible software on all computers.

IT Technician Requirements:

Experience working with computer networks and systems maintenance.

A+, Microsoft or Cisco accreditation advantageous.

Excellent written and verbal communication skills.

Proficient doing software installations and upgrades.

Knowledge of basic security concepts and best practices.

Minimum Qualifications:

Knowledge and Skills

Four years of recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.

Experience servicing medical devices and equipment required.

Experience servicing robotics systems required.

Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics), PLCs and pneumatics.

Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.

Experience with PC assembly, upgrades and repairs is highly desirable.

Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.

Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.

Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.

Must have the ability to multi-task and be adaptable to changing business environment(s).

Proficient PC skills (Microsoft Office package).

English speaking plus additional foreign language preferred

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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