Customer Banking Specialist- Mandarin Speaking
Job Description
Key Skills
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Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Responsibilities
- Introduce and educate customers on self-service/automated banking channels
- Guide callers through troubleshooting, navigating the company site or using the products and services
- Conduct call backs with customers for transaction confirmation.
- Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
- Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Provide customer feedback to respective business partners to improve customer experience
- Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
- Enhance customer loyalty by offering a proper telephone experience
- Perform specified KYC tasks where necessary
YQualifications:
- Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)
- Minimum 1 year of experience in a bank or financial institution customer service environment
- Extensive banking knowledge and understanding of financial products and services
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Exceptional customer service skills, including active listening and the ability to provide effective solutions
- Professional and pleasant phone demeanor, with excellent phone communication skills
- Proven track record of consistently exceeding sales quotas and targets
- Proficiency in working with CRM systems and familiarity with industry best practices
- Strong customer focus and ability to adapt to different personality types
- Excellent multitasking abilities, adept at setting priorities and managing time efficiently
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Cust. Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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