Customer Service Representative - Mandarin Speaking

Teleperformance

1737 Views

2 months ago

Customer Service Representative - Mandarin Speaking

0-1 Year(s)

2 - 3 Thousand p.m

Pulau Pinang (Bayan Lepas)

Job Description

Key Skills

Customer Service Mandarin chat Chat Process Chat Support Customer Engagement Customer Care inbound and outbound process customer success customer support Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

4 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Your Responsibilities

Assist customers using phone calls and email, making sure you respond to their needs quickly.

Safely manage customer payments and sensitive information, ensuring their personal and financial data is always protected.

Take proactive steps to support customers and prevent problems that could harm their brand and customer loyalty.

Work together with your colleagues to find better ways of doing things and encourage a culture of continuous improvement in customer support.

Keep your knowledge and skills up to date by attending training and continuously learning.

Share your suggestions and recommendations to maintain and enhance the quality of our service.

Meet the performance goals set by the company and our clients.

Requirements

Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)

Ability to handle queries and objections in a professional manner.

Passionate about communication and interacting with people is key to success in this role.

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Customer Service orientation.

Minimum typing speed of 40wpm with a 90% accuracy score.

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Willing to work Rotational Shift

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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