AML & Transaction Monitoring Training Associate Manager

Gratitude Inc

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2 weeks ago

AML & Transaction Monitoring Training Associate Manager

7-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Analytical Leadership Stakeholder Management Training and Development Strong Communication Skills (Verbal and Written)) Strong knowledge in Regulatory Compliances Supervisory Experience Training & Development Expertise Transaction Monitoring

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Job Title: AML & Transaction Monitoring Training Associate Manager

Location: Taguig, Philippines – Uptown Bonifacio Tower 3
Work Setup: Onsite
Shift: Night Shift | Weekends Off
Experience: 7–8 years relevant Training & Development experience
Supervisory Experience: 5+ years
Headcount: 1
Salary: Confidential – discussed during job offer

Job Summary

We are looking for an experienced Training & Development professional with strong expertise in AML / Transaction Monitoring and Regulatory Compliance. The role will lead training operations, manage trainers, ensure compliance/domain knowledge, and drive capability development and client alignment.

Key Responsibilities

Lead and manage the training team and day-to-day training operations.
Develop and maintain training, coaching, mentoring, and domain-expertise frameworks.
Ensure trainers maintain strong facilitation, technical, domain, and compliance skills.
Manage training processes, reporting, calibration, and business reviews.
Assess training needs and develop plans to improve employee performance.
Monitor and measure training effectiveness and development achievements.
Collaborate with clients, vendors, stakeholders, and internal teams.
Ensure consistent training standards and calibration across trainers.
Support operational teams in improving customer service, motivation, and teamwork.
Develop training content and talent frameworks for new businesses.
Support mobilization and solution initiatives when required.
Apply analytical skills to assess training concepts and alternatives.

Requirements

7–8 years of relevant Training & Development experience.
5+ years of supervisory experience.
Experience in Training & Development with AML / Transaction Monitoring / Regulatory Compliance.
Strong communication, stakeholder management, analytical, and leadership skills.
Must be currently in the Philippines with valid authorization to live and work in the country.
Willing to work onsite in Taguig on a permanent night shift schedule.

Candidate Questionnaire

Interested candidates, please complete the questionnaire below:

Questionnaire: https://myglit.com/lateral/cref/de60d0e0f6

Pre-Screening Questions:

How many years of relevant Training & Development experience do you have?
How many years of supervisory experience do you have?
Do you have experience in Training & Development focused on AML or Transaction Monitoring?
What is your last drawn salary?
What is your salary expectation?
Are you amenable to working onsite in Taguig on a night shift?
When can you start if selected?

Role

Training Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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