Spanish Quality Auditor - RCM
Gratitude IncSpanish Quality Auditor - RCM
Job Description
Key Skills
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Key Responsibilities:
• Audit Spanish and English interactions (calls, chats, emails) to assess performance, accuracy, and compliance with healthcare protocols.
• Provide constructive feedback to agents to improve service quality and customer experience.
• Collaborate with training and operations teams to identify performance gaps and recommend coaching or retraining.
• Track and report quality metrics, trends, and audit findings regularly.
• Ensure compliance with HIPAA and other applicable healthcare regulations.
• Participate in calibration sessions to maintain scoring consistency across QA team.
• Assist in process improvement initiatives to enhance service delivery.
Qualifications:
• Bachelor's degree or equivalent experience.
• Fluent in Spanish and English (written and verbal).
• 1–2 years of experience in a quality assurance role, in a healthcare BPO environment.
• Strong knowledge of healthcare processes
• Excellent analytical, communication, and interpersonal skills.
• Proficient in using QA tools, CRM systems, and Microsoft Office Suite.
• Ready to start immediately
PRE-SCREENING QUESTIONS:
- How many years of QA experience do you have in a healthcare BPO setting?
- What is your Spanish language level of proficiency ?
- How much is your last drawn salary?
- How much is your salary expectations?
- Are you able to work onsite in Taguig with a shifting working schedule?
- Can you start immediately?
Role
Medical Helpdesk
Timings
Rotational Shifts (Permanent)
Industry
Medical / Healthcare / Hospital
Work Mode
Hybrid
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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