Team Lead

Gratitude Inc

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1 month ago

Team Lead

2-4 Year(s)

Quezon Calabarzon (Calauag, Lucban, Mulanay)

Job Description

Key Skills

Communication Team Leader

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Responsibilities:
• Operations & Reporting: Oversee daily team operations, track performance metrics, and prepare data presentations for clients and managers.

• Team Management: Conduct shift briefings/huddles, coach agents, handle escalations, and promote team engagement.

• Compliance & Quality: Enforce strict adherence to regulatory standards like HIPAA and conduct Root Cause Analysis (RCA) to improve quality parameters.

Qualifications:
• 2nd year completed/College Graduate
• 2+ years exp as Team Lead (Preferred Healthcare exp)
• Has an Insurance background, claims processing, US benefits
• Not a job hopper

Answer the following Pre-screening questions below while sending your application:
• How many years of relevant experience do you have as a Team Lead?

• Do you have experience handling a healthcare account?

• Do you have Insurance background, claims processing, US benefits experience also?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in QC with a US Business hours schedules?

• When are you available to start once hired?

Role

Any Other

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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