WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drive team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
kindly answer the pre-screening question and send as your comment while applying
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 2 Year(s)
₱ 15 - ₱ 30K p.m
Davao, Philippines
Now Hiring Workforce Scheduler
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
Customer care executive
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
Customer Service Representative (Telco)
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 21K p.m
Davao, Philippines
Customer support
Gratitude Inc0 - 1 Year(s)
Confidential
Davao, Philippines
Insurance Account Customer Service Representative
Gratitude Inc1 - 2 Year(s)
₱ 18 - ₱ 20K p.m
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 4 Year(s)
Confidential
Davao, Philippines
0 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Financial Account Associates
Gratitude Inc1 - 2 Year(s)
₱ 15 - ₱ 20K p.m
Davao, Philippines