Operations Lead | Onsite Quezon City

Gratitude Inc

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1 week ago

Operations Lead | Onsite Quezon City

10-12 Year(s)

₱ 100 - ₱ 125K p.m

Quezon Calabarzon

Job Description

Key Skills

SQL production support Unix/Linux College Graduate TSYS PLATFORMS ISO 8583

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Description / Requirements

Job title: Operations Lead

Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Shifting Schedule

Salary: 100K - 125K

Start date: ASAP

Years of Experience: 10years+

Headcount:1

Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.

• Critically assess solution design, including

• Performance parameters (e.g., transactions per second, scalability)

• Work closely with UBP and internal teams to:

Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments

• Drive escalations where necessary with clear data-backed insights.

• Provide hands-on leadership for production and operational calls.

• Reduce dependency on UBP leadership for issue resolution by:

*Bringing strong TSYS domain expertise

* Enabling faster triaging and root cause analysis

* Ensure smooth functioning of L2 support and technical operations.

• System resilience, failover, and operational readiness

• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution

• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).

• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs

• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:
•TSYS Platforms

•Experience in production support

•ISO 8583

•SQL

•Unix/Linux

•Database Management

•Splunk, AppDynamics, Dynatrace

•Root Cause Analysis

•Leadership Skills

•Ticket Management

Recruitment Process:
•Resume Screening c/o Ops

•Interview c/o Ops

Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?

Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis

• knowledgeable in Root Cause Analysis & SQL
• Not a job hopper
• Must not be a present or former employee of Wipro

Role

WFM

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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