Operations Lead

Gratitude Inc

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3 weeks ago

Operations Lead

10-11 Year(s)

₱ 100 - ₱ 125K p.m

Quezon Calabarzon

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Job Description

Key Skills

SQL production support Unix/Linux College Graduate TSYS PLATFORMS ISO 8583

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Job title: Operations Lead
Work set up: Onsite (Eton Centris, Quezon Avenue, Quezon City))
Work shift: Shifting Schedule
Salary: 100K - 125K
Start date: ASAP
Years of Experience: 10years+

Qualifications:
• College Graduate
• Act as the primary technical authority to review and challenge TSYS proposed solutions.
• Critically assess solution design, including
• Performance parameters (e.g., transactions per second, scalability)
• Work closely with UBP and internal teams to:
* Align TSYS solutions with bank-specific requirements
• Bridge the gap between ticket management and deep technical analysis
• knowledgeable in Root Cause Analysis & SQL
• Not a job hopper

Responsibilities:
• Leverage UBP expertise to evaluate contractual and technical commitments
• Drive escalations where necessary with clear data-backed insights.
• Provide hands-on leadership for production and operational calls.
• Reduce dependency on UBP leadership for issue resolution by:
*Bringing strong TSYS domain expertise
* Enabling faster triaging and root cause analysis
* Ensure smooth functioning of L2 support and technical operations.
• System resilience, failover, and operational readiness
• Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
• Ensure proactive mitigation of risks (e.g., RC91, performance bottlenecks).
• Perform incident triage, root cause analysis (RCA), and resolution within defined SLAs
• Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders.

Skills:
•TSYS Platforms
•Experience in production support
•ISO 8583
•SQL
•Unix/Linux
•Database Management
•Splunk, AppDynamics, Dynatrace
•Root Cause Analysis
•Leadership Skills
•Ticket Management

Recruitment Process:
•Resume Screening c/o Ops
•Interview c/o Ops

Pre-screening Notes:
• Highest Educational Attainment?
• Relevant years of experience?
• Do you have knowledge in Root Cause Analysis & SQL?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Quezon City with a Shifting schedules?
• When are you available to start once hired?

Role

Operations Manager

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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