Specialist - Fraud, Collections, Customer Service

JP Morgan Chase

781 Views

2 months ago

Specialist - Fraud, Collections, Customer Service

1-50 Year(s)

25 - 35 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

US Collections Phone Banking Credit & Collection Collections Process collections experience Fraud Financial Analyst Experience in US Consumer Collections Operations Collection Analyst fraud analyst

6 candidate(s) have already applied for this Job. Apply now

Job Responsibilities

-Works in a call center environment that requires 100% phone-based customer interaction

-Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

-Communicate with customers in a metrics-driven environment

-Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

-Take ownership of each customer interaction while treating them with respect and responding with empathy

-Work both independently and in a team environment

-Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

-Computer experience required, utilizing multiple computer applications in a Windows-based environment

-Completed at least 2 years in college or, Completed the K-12 Curriculum or,

-High school graduate with 1 year customer-interfacing work experience or,

-Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

-Ability to multitask using a computer and simultaneously provide customer support

-Comfortable in a fast-paced, consistently changing environment

-Previous experience working in a Hospitality, Restaurant or Retail industry

-Have a passion for helping people by solving problems, presenting, and explaining solutions

Role

Fraud Specialist

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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