AM Digital CX

Gratitude Inc

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17 hours ago

AM Digital CX

5-8 Year(s)

₹ 10 - ₹ 15 Thousand p.m

Mumbai (virar)

Job Description

Key Skills

GCP Google Cloud Platform cloud AWS/Azure/GCP GCC (General Computer Controls)

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At GC, we’re proud to offer innovative products that meet the needs

of our customers. To help us continue expanding our offerings, we’re

in search of an experienced product manager to lead a

multidisciplinary development team. The ideal candidate will have a

keen eye for gaps in consumer product offerings and an innovative

mindset for filling them as measure of enhancing customer service at

GC. This person should be a highly skilled market analyst with a

proven ability to strategize the full lifecycle of a product, from

conception to release.

A key element of this role is the effective understanding of LOS/LMS

and communications systems with a keen eye on managing and

improving customer experience.

Role

● Conduct market research and customer feedback to identify business

requirements, customer pain points and opportunities for

improvements.

● Define product vision, strategy and roadmap for customer

communications and core systems (PLF)

● Communicate product strategy, goals and progress to internal and

external audiences, including senior management, business, CC,

operations.

● Work closely with business, tech, engineering, CC, and ops teams to

deliver high-quality products with quick time-to-market.

● Translate product strategy into detailed requirements for prototyping

and final development by engineering teams and do complete UAT

cycle.

● Drive product launches and collaborate with business, CC, ops, and

other stakeholders to ensure successful adoption and retention.

● Evaluate product performance and user behaviour using data and

analytics tools.

● Manage customer communications and requirements around core

systems to continuously improve customer experience.

● Act as a product evangelist and advocate for customer excellence

within the company and externally

● Drive and influence key business decisions across the company on

regular basis.

Qualification &

experience

● Years of experience – 5+ years

● Mandatory Qualification – MBA

● Experience owning technology products. Understanding of

LOS/LMS/communications systems a strong advantage

Essential skills

● Should have worked on customer experience initiatives involving

techno-functional projects.

● Expert level attention to detail and strong organizational

communication skills

Ideal candidate

● Proven work experience of at least 4 years as a product manager or

similar role in the banking or financial industry. PLF exposure highly

● Experience in creating and managing customer communications and

core banking system products or platforms.

● Solid technical background with understanding of software

development and web technologies

● Strong communication skills, both written and verbal, with the ability

to tailor your message to different audiences and contexts.

● Excellent presentation skills, with the ability to influence and

persuade others

● Ability to work effectively with cross-functional teams in a fast-

paced environment.

● Experience owning/driving roadmap strategy and definition.

● Proven success in overseeing all elements of the product

development lifecycle

Note:-

The years of exp can be less/more whatever fits the comp range of 17 LPA (INCLUSIVE OF 10% VARIABLE).

Candidates with Product Management Experience is what we are seeking and only from the Banking & Financial Services/NBFC industry with exposure to LMS/LOS systems.

This for Godrej Capital at vikhroli mumbai

Sr Manager CTC bracket max 15 lacs

Avp max 25 lacs

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Akinleye Ezekiel Atanda

Recruiter - Gratitude Inc

NA, nigeria

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