BPO Transition - Manager / Senior Manager

Gratitude Inc

1498 Views

15 hours ago

10-12 Year(s)

₹ 10 - ₹ 15 Thousand p.a

Mumbai, Chennai

Job Description

Key Skills

people Management RFP BPO industry RFI BPO process transition

28 candidate(s) have already applied for this Job. Apply now

Positions:

Manager BPO Transition

Salary - Upto 15 L p.a

Should have total 10-12 years experience from BPO and minimum 4-5 years within core BPO Transition. Should have managed end to end transition.

Senior Manager - Transition

Salary - Upto 20 L p.a

Should have total 14+ year’s experience from BPO and minimum 6-7 years within core BPO Transition. Should have managed end to end transition.

Work Location – Mumbai or Chennai

Job Description & Specification

Position Objective

 The incumbent would be part of the Transition team and the primary responsibility will be to

understand and document the processes at hand. Transition manager will have to understand

the current process level of the processes and create a workflow and process maps for a

distributed operation.

 Responsible to identify process improvement policies and developing performance ramp up

goals thereby achieving customer delight and a seamless process migration as a whole.

 Manage the transition of projects from the inception phase till the project reaches stability post

Go Live. The manager is responsible for identifying key risks in the project and collaboratively

design the mitigation plans for the same

 Communication of the project progress to all stakeholders has to be done at regular /

predefined intervals

Business environment

 Vertical : Transition

 Process Name: Transition

 Scope: End to End Transition management

Organization chart:

 Reporting To: GM– Transition

Principal Accountabilities & Responsibilities:

R - Responsible” The Doer” - The individual(s) who actually do the job. The degree of responsibility

is defined by the accountable person. Responsibilities can be shared.

A - Accountable “The Buck Stops Here” - The individual who is ultimately accountable - their neck is

on the line if the job isn’t done! They have the power of veto. Only one ‘A’ can be assigned to an

activity or decision. They can delegate the ‘R’ (or choose to do them)

C - Consulted “In the Loop” - The individual(s) who need to be consulted prior to a final decision or

action being taken. This is TWO-WAY communication. Consulted may not have a direct part in

the task but is impacted by its completion. Their input may be necessary.

I - Informed “Keep in the Picture” - The individual(s) who need to be informed after a decision or

action is taken. This is ONE-WAY communication. Input from the informed party is not

necessary - but they will need to know. They may be required to take action as a result of the

outcome.

Qualifications and Technical Competencies Required:

Education

 Mandatory: Bachelor’s Degree

Experience

 12 - 18Years of Experience preferably from BPO background including 5 - 7 years of core BPO

Transitions experience.

 Should have people management experience.

Technical Competencies: (Job related)

 Worked on MS Excel, MS Visio, MS Project ,MS Word & MS PPT

Soft Skills: (Job related)

 Excellent communication & presentation skills

 Team player , dynamic & result oriented

 Tactfulness, perseverance & patience

 Have logical reasoning & analytical skills

 Mature enough to take decisions independently

Others

Mandatory:

 Should have knowledge of RFI and RFP.

 Manpower Planning and Budgeting

 Expertise in Six Sigma methodology

 Strong Domain Knowledge

 Ability to manage client relationships

 Strong understanding of BPM operations, quality and service level.

Desirable:

 Knowledge of creating and tracking project progress on MS Project

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Deolekar

Recruiter - Gratitude Inc

NA, india

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