Collections Executive

Gratitude Inc

1508 Views

19 hours ago

1-5 Year(s)

₹ 25 - ₹ 50 Thousand p.m

Mumbai (malad)

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Job Description

Key Skills

US Collections Inbound BPO Credit & Collection Collections Process BPO Voice Process International Call Centre BPO Skills BPO industry BPO Hiring BPO Call center "International Hiring" International BPO BPO/ITES bpo BPO call centre International voice Process collections experience BPO Experience Experience in US Consumer Collections Operations BPO Experience is a must

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Job Title: Voice Process Collections - Night Shift (UK&US shift)

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary- upto 45k , also depends on your last drawn salary!!

Responsibilities:

* Respond to customer inquiries and provide assistance via call in a timely and accurate manner

* Identify and escalate priority issues to the relevant team for resolution

* Maintain accurate and detailed records of customer interactions and transactions

* Identify and suggest process improvements to enhance customer satisfaction

* Stay up-to-date with product knowledge and process changes

* Ensure adherence to company policies and guidelines

Requirements:

* Excellent written and talking communication skills in English

* Strong attention to detail and accuracy

* Ability to multitask and handle multiple chats simultaneously

* Willingness to work in Night Shifts

Qualifications:

* Minimum educational qualification of a high school diploma or equivalent

* Basic computer knowledge and typing skills

* Ability to adapt and learn quickly

* Should have atleast 24 months of International BPO experience for SSC pass

* HSC pass with atleast 18 months of BPO experience

* Graduates should have atleast 12 months if experience

We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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