Credit to Cash C2C Delivery Manager

Gratitude Inc

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1 hour ago

Credit to Cash C2C Delivery Manager

10-15 Year(s)

Nagpur (Nagpur)

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Job Description

Key Skills

Stakeholder Management Transformation Manager

1 candidate(s) have already applied for this Job. Apply now

Role/Skill: Credit To Cash (C2C) - Delivery Manager

Location: Nagpur

Experience: 10 to 15 years

Skill Set: Stakeholder Management; Transformation projects

Shift: 10:30 AM to 8:30 PM

Band: BPO5/6

Salary: Up to 20 LPA

Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 + 3)

- Non-technical graduation in any stream - B.COM, M.COM or similar (Preferred)

- Should be flexible with night shifts & rotation shifts

Must have skills:

- Stakeholder Management

Good to have skills:

- Transformation projects

Key Responsibilities:

1. End to End Delivery Ownership

• Own and govern the complete Credit to Cash lifecycle, including credit management, billing, cash application, collections, dispute management, and month end closing.

2. Service Level & Performance Management

• Define, track, and consistently achieve SLAs, KPIs, and contractual obligations.

3. Leadership & People Management

• Lead a multi layered organization comprising Team Leads, Managers, and SMEs.

• Build a strong leadership pipeline through coaching, mentoring, and succession planning.

4. Stakeholder & Client Management

• Act as the primary senior contact for internal stakeholders and external clients

5. Financial & Cash Flow Management

• Drive strong cash realization by enforcing robust collection strategies and credit controls.

6. Governance, Controls & Compliance

• Ensure adherence to SOX, internal controls, audit requirements, and company policies.

7. Transitions, Migrations & Program Management

• Lead process transitions, scope expansions, and migrations from onshore or third party vendors.

• Ensure robust transition planning, knowledge transfer, stabilization, and benefits realization.

8. Continuous Improvement & Automation

• Drive Lean, Six Sigma, and digital transformation initiatives to improve

9. Systems & Technology Enablement

• Partner with IT to support ERP (SAP/Oracle), reporting, and collection t

10. Strategic Contribution

• Contribute to long term C2C strategy, operating model design, and roadmap development.

• Support benchmarking, best practice adoption, and maturity assessments.

• Represent C2C delivery in leadership forums and enterprise wide initiatives.

PAN and DOB are required for profile cre

ation**

Please Apply using this Link https://myglit.com/lateral/cref/e04c52b3fb

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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