Customer Care Executive
Gratitude IncCustomer Care Executive
Job Description
Key Skills
14 candidate(s) have already applied for this Job. Apply now
● Handling inbound or outbound calls and / or emails
● Knowledge of TAT, compliance, ticketing systems, CSAT.
● Working on short SLA and clearing backlogs.
● Should be familiar with Customer Empathy, customer service.
● Ensure no errors occurred while assisting customers
● Reaching productivity that meets job standards, while working with speed and accuracy.
● Answer queries about products or the company.
● Responding in a timely and effective manner to all internal communication
● Adheres to and supports company policies and practices
Role
Associate/Senior Associate -(NonTechnical)
Timings
Flexible (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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