Customer Chat Process Executive
Gratitude IncCustomer Chat Process Executive
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Job Title:
Non Voice (Chat Process) - Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.
Responsibilities:
* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
* Identify and escalate priority issues to the relevant team for resolution
* Maintain accurate and detailed records of customer interactions and transactions
* Identify and suggest process improvements to enhance customer satisfaction
* Stay up-to-date with product knowledge and process changes
* Ensure adherence to company policies and guidelines
Requirement:
* Excellent written communication skills in English
* Strong attention to detail and accuracy
* Ability to multitask and handle multiple chats simultaneously
* Willingness to work in Night Shifts
* Freshers are welcome to apply
Qualification :
* Minimum educational qualification of a high school diploma or equivalent
* Basic computer knowledge and typing skills
* Ability to adapt and learn quickly
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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