Customer Lead - UK Pension

Gratitude Inc

1391 Views

18 hours ago

16-18 Year(s)

₹ 25 - ₹ 35 Thousand p.a

Chennai

Job Description

Key Skills

Back office Communication Operations Quality Insurance industry

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Band 6/7- Salary between 25-35LPA

Location: Mumbai India

Candidate would be responsible for managing one of the most diverse operations in the UK Pensions

area for one of the largest occupational workplace pensions scheme. Would be responsible for

managing 600+ FTEs operations in the area of UK Pensions supporting back-office operations (policy

administration, claims, servicing, scheme enrollment, policy transfers, change management, testing, FnA

and Cash/reconciliation, controls) and Front Office Operations (Voice, Email and Chat). Responsibilities

would also include Quality, WFM, PMO and Analytics functions.

Pre-requisites of the role:

• MBA with 16-18 years of Experience in handling large operations, majority of the tenure being in

retirement and pensions operations – Back-Office and Contact Centre

• Strong business acumen and exposure to Pensions industry domain in Insurance (retirements

and pensions)

Change management and Automation implementation experience

• Strong delivery track record - knowledge of SLAs, KPIs

• Strong written and spoken communication skills.

• Experience in client interactions, client presentations, managing large scale changes

• Willingness to learn, capability to internalise diverse knowledge in a quick time

• Experience in business planning and execution

Role

Service Delivery Leader

Timings

Day Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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