Customer Service Associate (U.S Banking Process)
Gratitude IncCustomer Service Associate (U.S Banking Process)
Job Description
Key Skills
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Customer Service Associate (U.S Banking Process)
Key Responsibilities
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
Requirements
- Graduates with 9 months of International BPO Voice Experience / Undergrads with 18 months of International BPO Voice Experience
Excellent Communication is a must
Experience Letters are mandatory for all the Organizations
Role
Banking - Corporate
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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