Customer Service Associate | US Process Banking & Cards
Gratitude IncCustomer Service Associate | US Process Banking & Cards
Job Description
Key Skills
152 candidate(s) have already applied for this Job. Apply now
Job Title: Customer Service Associate – International Voice (Banking & Cards)
Location: Malad / Thane, Mumbai (Only local candidates eligible)
Hiring Grades: BPOZ, BPO1, BPO2, BPO3
Salary: Up to ₹6.25 LPA
Schedule: Any shift (majority night/midnight), weekends & staggered shifts possible
About the Role
We are seeking highly motivated Customer Service Associates to handle international voice support for our Banking & Cards process. You will be responsible for delivering exceptional customer service, meeting SLAs, and maintaining top performance across KPIs such as RSAT, AHT, and customer experience.
Key Responsibilities
-
Handle daily customer interactions with zero downtime.
-
Consistently meet or exceed individual and team SLAs.
-
Focus on KPIs like RSAT, AHT, and customer experience.
-
Stay updated on process changes and implement feedback effectively.
-
Promote brand value through positive and professional interactions.
-
Maintain 9 hours of productive on-call time per shift.
Skills Required
-
Excellent communication skills.
-
Strong team player with a positive attitude.
-
Ability to implement feedback effectively.
-
Strong domain knowledge preferred.
-
Willingness to work in night/midnight shifts and weekends.
Eligibility Criteria
-
Mandatory: Minimum 1 year international voice process experience as a call center agent.
-
Must currently be working as a call center agent (No Team Leaders, QA, Managers, or non-BPO professionals).
-
Must be a resident of Mumbai (Malad/Thane) – Outstation candidates will be rejected.
-
No rehires from TCS.
-
No significant employment gaps.
Educational & Experience Requirements
-
Graduate & above → 9 months to 10 years relevant contact center experience.
-
HSC (12th pass) → 18 months to 10 years relevant contact center experience.
-
B.E./B.Tech → 3 years relevant contact center experience.
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
L&D Learning Content Analyst
Gratitude Inc3 - 5 Year(s)
₹ 20 - ₹ 35 Thousand p.m
Bangalore, India
RTR - Associate Manager
Gratitude Inc7 - 10 Year(s)
Confidential
Chennai, India
Employee Data Governance Specialist-SME
Gratitude Inc4 - 8 Year(s)
₹ 60 - ₹ 75 Thousand p.m
Mumbai, India
Delivery Manager-UK Payroll
Gratitude Inc12 - 15 Year(s)
Confidential
Chennai, India
German Language Specialist
Gratitude Inc2 - 6 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Mumbai, India
MIS and Reporting Analyst
Gratitude Inc3 - 5 Year(s)
Confidential
Gurugram, India
AML OPS Analyst
Gratitude Inc10 - 11 Year(s)
₹ 1 - ₹ 1.04 Lacs p.m
Bangalore, India
Customer Service representative -Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India
Portuguese Data Analyst – Finance & Accounting
Gratitude Inc5 - 8 Year(s)
Confidential
Thane, India
France Payroll Team Lead
Gratitude Inc5 - 10 Year(s)
₹ 90 - ₹ 100 Thousand p.m
Mumbai, India