CUSTOMER SERVICE EXECUTIVE
Gratitude IncCUSTOMER SERVICE EXECUTIVE
Job Description
Key Skills
12 candidate(s) have already applied for this Job. Apply now
Job Title: Non Voice (Chat Process) - Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
- Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
- Identify and escalate priority issues to the relevant team for resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and suggest process improvements to enhance customer satisfaction
-
Requirements:
- Excellent written communication skills in English
- Strong attention to detail and accuracy
- Ability to multitask and handle multiple chats simultaneously
- Willingness to work in Night Shifts
- Freshers are welcome to apply
-
Qualifications:
- Minimum educational qualification of a high school diploma or equivalent
- Basic computer knowledge and typing skills
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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