Customer Service non voice process
Gratitude IncCustomer Service non voice process
Job Description
Key Skills
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Job Title: Non Voice (Chat Process) - Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift. As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.
Responsibilities:
Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
Identify and escalate priority issues to the relevant team for resolution
Maintain accurate and detailed records of customer interactions and transactions
Identify and suggest process improvements to enhance customer satisfaction
Stay up-to-date with product knowledge and process changes
Ensure adherence to company policies and guidelines
Requirements:
Excellent written communication skills in English
Strong attention to detail and accuracy
Ability to multitask and handle multiple chats simultaneously
Willingness to work in Night Shifts
Freshers are welcome to apply
Qualifications:
Minimum educational qualification of a high school diploma or equivalent
Basic computer knowledge and typing skills
Ability to adapt and learn quickly
We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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