Customer Service Representative - Insurance Process

Gratitude Inc

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2 months ago

Customer Service Representative - Insurance Process

0-6 Year(s)

Mumbai (bhayandar, miraroad, Borivali, Kandivali, malad)

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Job Description

Key Skills

Customer Relations Customer Service

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Customer Service Representative - Insurance Process

Job Type: Full-time

Shift: Day Shift, 6 Days Working

Job Description:

We are seeking dynamic and customer-oriented individuals to join our Insurance Process team as Customer Service Representatives. In this role, you will be responsible for providing excellent service to our customers through various channels, including Email, Chat, and Voice. This is a blended process, offering a diverse and engaging work environment.

Key Responsibilities:

Customer Interaction: Interact with customers via Email, Chat, and Voice to address their inquiries, resolve issues, and provide information regarding insurance policies.

Process Transactions: Handle insurance-related transactions efficiently and accurately, ensuring compliance with company policies and procedures.

Multichannel Support: Utilize multiple communication channels to engage with customers, offering a seamless and convenient experience.

Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and relevant details.

Product Knowledge: Stay informed about insurance products, policies, and procedures to provide accurate information to customers.

Problem Resolution: Identify and resolve customer issues promptly, escalating complex cases to the appropriate departments when necessary.

Customer Education: Educate customers on various insurance products, coverage details, and premium payment options.

Qualifications:

Graduates/Undergraduates (Fresher or Experienced)

Excellent communication skills in English (both written and verbal)

Basic knowledge of insurance products is a plus

Additional Benefits:

Competitive salary (salary remains the same for both Fresher and Experienced)

Travel allowance of 2,000 INR

Opportunities for career growth and development

If you are a motivated individual with a passion for delivering exceptional customer service and are looking to build a career in the insurance industry, we invite you to join our dynamic team. Apply now to be part of an organization that values talent, innovation, and customer satisfaction.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.