Customer Service Voice - US Insurance (BPO 1/2)
Gratitude IncCustomer Service Voice - US Insurance (BPO 1/2)
Job Description
Key Skills
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Location: Malad, Mumbai (Only Mumbai-based candidates will be considered)
Shift: US Shift (Night Shift)
Salary Range: Up to ₹6 - 7 LPA
Employment Type: Full-time | Joining: ASAP
About the Role:
Are you a skilled customer service professional with experience in US insurance processes? We’re hiring for a Customer Service Voice Associate to join a dynamic BPO team in Malad, Mumbai. If you have excellent communication skills, a customer-first attitude, and the ability to handle US-based insurance queries, this could be your next big opportunity!
Key Responsibilities:
Handle inbound/outbound calls related to US insurance policies, claims, and customer queries.
Provide accurate and timely resolutions while ensuring high customer satisfaction.
Adhere to compliance and process guidelines for insurance-related services.
Maintain detailed records of customer interactions and transactions.
What We’re Looking For:
Excellent English communication (neutral accent, fluency in verbal & written).
1-2 years of experience in US insurance voice processes (BPO/contact center).
Strong problem-solving skills & ability to work in US night shifts.
Basic knowledge of health/life/property insurance terms (US market).
Immediate joiners preferred
Role
Client Relationship Manager
Timings
US-Type Shift (Contract To Hire)
Industry
Insurance
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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