Customer Support Executive – International Voice Process

Gratitude Inc

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1 month ago

Customer Support Executive – International Voice Process

1-6 Year(s)

₹ 40 - ₹ 60 Thousand p.m

Mumbai

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Job Description

Key Skills

Communication Problem Solving good communication skills International BPO International voice Process International Account international bpo experience - voice

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Salary: Up to ₹7 LPA

Experience: 1–5 Years (International Voice Process Mandatory)
Shift: Rotational (24/7)
Employment Type: Full Time, Permanent

Job Summary:
We are hiring Customer Support Executives for an International Voice Process. The role involves handling global customer queries via voice and chat, ensuring quick resolution and high customer satisfaction.

Key Responsibilities:

Handle inbound customer queries via voice & chat
Provide accurate and timely resolutions
Achieve First Call Resolution (FCR)
Maintain high customer satisfaction
Troubleshoot issues using internal tools
Document interactions in CRM
Handle escalations professionally
Meet SLAs, KPIs, and quality standards

Candidate Profile

Graduate is mandatory
1–5 years of International Voice Process experience
Excellent English communication (B2/C1 level preferred)
Strong customer handling and problem-solving skills
Ability to manage difficult customer interactions
Good analytical and troubleshooting ability
Immediate joiner required
Comfortable working in rotational shifts

Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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