Customer Support Executive
Gratitude IncCustomer Support Executive
Job Description
Key Skills
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We are looking for a talented Customer Service Representative to join our team for an International Voice Process. The ideal candidate will be fluent in both Punjabi and English, possess excellent communication skills and have a minimum of 1 year of experience in customer service. As a CSR, you will be responsible for addressing customer inquiries, complaints and resolving issues in a timely and professional manner.
Responsibilities:
- Answering customer inquiries via phone, email or chat in a timely and professional manner
- Providing accurate information about products and services to customers
- Handling customer complaints, escalating issues to the appropriate department if necessary
- Managing and resolving customer issues and concerns to ensure customer satisfaction
- Maintaining customer records and ensuring customer data is accurate and up-to-date
- Ensuring compliance with company policies and procedures
Requirements:
- Fluent in both Punjabi and English (written and verbal)
- Minimum of 1 year of experience in customer service
- Ability to multitask and work under pressure in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Proficient in using computer applications
- Ability to work in rotational shifts
Location: Mumbai or Kolkata
Benefits:
- Joining bonus of 50,000 if ready to relocate to Mumbai or Kolkata
- Attractive salary package
- Health insurance benefits
- Opportunities for career growth and advancement
If you meet the above requirements and are passionate about providing excellent customer service, please apply with your updated resume. We look forward to hearing from you!
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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