Customer Support Representative
Gratitude IncCustomer Support Representative
Job Description
Key Skills
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Non Voice (Chat Process)
Great opportunity for freshers
Night Shift
We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.
As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.Responsibilities:
* Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
* Identify and escalate priority issues to the relevant team for resolution
* Maintain accurate and detailed records of customer interactions and transactions
* Identify and suggest process improvements to enhance customer satisfaction
* Stay up-to-date with product knowledge and process changes
* Ensure adherence to company policies and guidelines Requirements:
* Excellent written communication skills in English
* Strong attention to detail and accuracy
* Ability to multitask and handle multiple chats simultaneously
* Willingness to work in Night Shifts
* Freshers are welcome to apply
Qualifications:
* Minimum educational qualification of a high school diploma or equivalent
* Basic computer knowledge and typing skills
* Ability to adapt and learn quickly We offer competitive compensation packages, including night shift allowances, and opportunities for growth and development within the company. If you are a self-motivated individual with excellent communication skills and are looking for a challenging and rewarding opportunity, please apply for this position.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Chat
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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