Generic Domain & Soft Skill Requirements

• Graduate in any stream with rich Online Travel Agency (OTA)/Travel Management Companies (TMC) experience (minimum 12+ years)

• Well versed with standard Industry applications and GDS (ATPCO, Amadeus, Galileo, Sabre)

• Experience of managing large accounts and multiple team leaders

• Experience in managing and maintaining financial health of the account

• Excellent communication, Strong drive for results

• Experience in successfully managing stringent client SLAs and KPIs

• Working knowledge of MS Office and other standard desktop applications

• Very good Analytical skills and experience of managing multiple customers

• Strong drive to identify and implement process transformations, optimization & automation

• Ability to travel as per project requirements

Specialization for Travel Management – Should be expert in

1.Queue Management:

Strong understanding of various queues like PNR servicing, Reservations & Ticketing, Voluntary and Involuntary Changes, Ancillaries, Reissues, Refunds for OTAs

2.Fares & Pricing:

Good knowledge of Airlines Fares, Pricing, Reissues, Refunds, Agency Debit Memos

3.Sales Channels:

Rich experience in managing various sales channels – Website, Mobile Apps, Telecalls

4.Customer Relationship Management:

Managing customer interactions via various communication channels like telecalls, webchats, emails. Assisting customers with reservations, ticketing, reissues, refunds, schedule changes, ancillaries.

5.Cross-selling products and services:

Cross selling Hotels, Car Rentals, Cruise, Rail, Travel documentation assistance, Currency exchanges

6.Supplier and Affiliate management & contracted fares:

Understanding of Supplier & Affiliate contracts & onboarding management, understand contracted and negotiated fares with airlines.