FRENCH LANGUAGE EXECUTIVE
Gratitude IncFRENCH LANGUAGE EXECUTIVE
Job Description
Key Skills
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Position Name: French Language Executive
Location: Mumbai
Band: BPO 3
Exp range - 6 to 8 years
Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only
Required Skills & Qualifications
· Excellent communication and stakeholder management.
· Proficiency in French language (written and spoken)
· Expertise to interact with native French speakers
· Experience in customer service and interaction skills
Good to have skills
· Workday Workforce Lifecycle
· Organization and Absence Management
Key Responsibilities
Managing interactions with employees over phone, e-mail and chat related to below processes:
· Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.
· Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.
· Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.
· Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.
· Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.
· Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing post-meeting data entry.
· Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.
**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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