Google Workspace Subject Matter Expert (GWS SME)

Gratitude Inc

1569 Views

13 hours ago

4-6 Year(s)

₹ 65 - ₹ 75 Thousand p.m

Indore

Job Description

Key Skills

International BPO BPO international voice account experience Excellent written and oral communications skills Excellent Customer Service Excellent communication skills and fluency in English Google Workspace Google Workspace Admin Google Workspace Billing Google Workspace Mail AGWA

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Role: Google Workspace Subject Matter Expert (GWS SME)

Location: Indore OR Chennai (Work from Office)

Experience Level: Mid-Level

Salary: Up to ₹9 LPA (depending on current CTC & relevant experience)

We are hiring Google Workspace Subject Matter Experts for a leading global technology client.

Key Responsibilities & Requirements:

Hands-on experience as a Google Workspace Administrator

Strong expertise in Google Workspace Billing, user provisioning, troubleshooting, and administration

In-depth knowledge of Google Workspace Mail (Gmail) administration and issue resolution

Ability to handle escalations and act as L2/L3 support for Google Workspace-related queries

Excellent communication skills and customer-handling experience in an international voice process

Certification in Google Workspace Administrator (AGWA) is highly preferred

Graduation is mandatory (any stream)

Comfortable working in 24×7 rotational shifts and a 6-day working week

Role

Email Support Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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