Head of Contact Centre

Gratitude Inc

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2 months ago

Head of Contact Centre

3-13 Year(s)

Navi Mumbai (Vashi, Airoli, Vikhroli, Ghansoli)

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Job Description

Key Skills

core Banking experience head of contact centre profit and loss

109 candidate(s) have already applied for this Job. Apply now

Job Purpose

The role incumbent will be responsible for running the customer contact centre through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include chat, social media, email. Set up and lead the customer grievance desk Set up end to end contact centre process in collaboration with all other functions like Operations, Collections, Credit, Sales etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact centre relationships – technology and people partners Ensure highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Required someone from banking handling contact centre profit and loss

Salary- 40-50 Lakhs

depends on the last drawn salary.

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Ibewuike

Recruiter - Gratitude Inc

NA, nigeria

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