Head of Contact Centre -FEMALE ONLY (Mumbai)
Gratitude IncHead of Contact Centre -FEMALE ONLY (Mumbai)
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Salary- 40-50 Lakhs
depends on the last drawn salary.
Job Purpose
The role incumbent will be responsible for running the customer contact centre through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include chat, social media, email. Set up and lead the customer grievance desk Set up end to end contact centre process in collaboration with all other functions like Operations, Collections, Credit, Sales etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact centre relationships – technology and people partners Ensure highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Required someone from banking handling contact centre profit and loss
Mandatory required Female Candiates
Role
Any Other
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Senior Transition Manager
Gratitude Inc3 - 15 Year(s)
Confidential
Mumbai, India
Mandarin Supplier Enablement Specialist
Gratitude Inc1 - 4 Year(s)
Confidential
Mumbai, India
5 - 10 Year(s)
₹ 20 - ₹ 30 Thousand p.m
Mumbai, India
WFM Analyst
Gratitude Inc1 - 5 Year(s)
₹ 50 - ₹ 58.33 Thousand p.m
Kolkata, India
Hiring: German Translator (Accounts Payable Support)
Gratitude Inc2 - 15 Year(s)
Confidential
Ahmedabad, India
Purchasing & Admin Administration Team Lead-Kolkata
Gratitude Inc8 - 12 Year(s)
Confidential
Bengaluru, India
General Ledger (RTR)-Finance Payroll Admin
Gratitude Inc2 - 5 Year(s)
₹ 50 - ₹ 58.33 Thousand p.m
Gurugram, India
Team Leam Urgent
Gratitude Inc1 - 10 Year(s)
Confidential
Hyderabad, India
Lead Finance Analyst (OTC)
Gratitude Inc4 - 8 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Nagpur, India
PTP MDM Team Lead
Gratitude Inc8 - 12 Year(s)
Confidential
Kolkata, India