Head of Contact Centre
Gratitude IncHead of Contact Centre
Job Description
Key Skills
272 candidate(s) have already applied for this Job. Apply now
Job Purpose
The role incumbent will be responsible for running the customer contact center through our in-house team and the outsourced partner. Role Set up and lead the contact centre operations for voice and non-voice channels. The voice channel will include both inbound and outbound operations. The non-voice channel will include chat, social media, and email. Set up and lead the customer grievance desk Set up end-to-end contact center process in collaboration with all other functions like Operations, Collections, Credit, Sales, etc. Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers Manage key contact center relationships – technology and people partners Ensure the highest standards in service delivery resulting in customer satisfaction and delight. Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Required someone from banking handling contact center profit and loss
Salary- 40-50 Lakhs
depends on the last drawn salary.
Mandatory required Female Candidates
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
1 - 9 Year(s)
₹ 40 - ₹ 55 Thousand p.m
Pune, India
Team Lead Hyderabad
Gratitude Inc1 - 3 Year(s)
₹ 70 - ₹ 1 Lacs p.m
Hyderabad, India
Delivery Manager - Payroll
Gratitude Inc12 - 20 Year(s)
₹ 12 - ₹ 1.35 Lacs p.m
Hyderabad, India
Training Lead – SCM [SAP Ariba P2P]
Gratitude Inc4 - 8 Year(s)
₹ 90 - ₹ 95 Thousand p.m
Delhi, India
Voice Customer Service
Gratitude Inc1 - 12 Year(s)
₹ 50 - ₹ 65 Thousand p.m
Mumbai, India
Buyer – Strategic Sourcing & Procurement
Gratitude Inc5 - 8 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Hyderabad, India
1 - 10 Year(s)
₹ 45 - ₹ 60 Thousand p.m
Hyderabad, India
| Procurement Team Member [Direct & Indirect)
Gratitude Inc1 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Lean Practitioner - Utilities Transformation
Gratitude Inc8 - 10 Year(s)
₹ 80 - ₹ 90 Thousand p.m
Kolkata, India