International Customer Service voice
Gratitude IncInternational Customer Service voice
Job Description
Key Skills
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Job Title: Customer Service Executive – Voice Process (Telecom/Technical Support)
Location: Pune/Mumbai
Shift: 24x7 (Aligned to Australian Business Hours)
Job Summary
We are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.
Key Responsibilities
- Handle inbound and outbound customer interactions with professionalism and clarity
- Manage end-to-end service activation and assurance processes
- Process customer requests including orders, provisioning, billing, and post-activation support
- Maintain accurate records of customer interactions, transactions, and complaints
- Coordinate with internal and external teams for timely issue resolution
- Communicate effectively with business units to gather necessary information for order processing
- Ensure adherence to compliance, quality standards, and process guidelines
- Escalate unresolved issues or dependencies to appropriate teams
- Schedule customer appointments and manage service timelines
- Arrange dispatch of equipment where required
- Maintain strict confidentiality and protect customer data
- Meet defined performance metrics and customer service benchmarks
Eligibility Criteria
- Minimum 6 months of experience in customer service (voice preferred)
- Experience in Telecom or Technical Services domain is preferred
- Graduate or undergraduate candidates can apply
- Strong English communication skills with a neutral accent
- Proficiency in Windows applications and data entry
- Willingness to work in a 24x7 environment
Required Skills
- Excellent verbal and written communication skills
- Strong customer handling and listening abilities
- Analytical and problem-solving skills
- Good understanding of process and operational workflows
- Ability to multitask in a fast-paced environment
- Adaptability and resilience under pressure
- Logical thinking and solution-oriented approach.
Role
Customer Service Analyst
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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