International Customer Service voice

Gratitude Inc

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1 week ago

International Customer Service voice

1-2 Year(s)

40 - 50 Thousand p.m

Pune

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Job Description

Key Skills

International Call Centre International BPO International voice Process

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Job Title: Customer Service Executive – Voice Process (Telecom/Technical Support)
Location: Pune/Mumbai
Shift: 24x7 (Aligned to Australian Business Hours)

Job Summary

We are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.

Key Responsibilities

Handle inbound and outbound customer interactions with professionalism and clarity
Manage end-to-end service activation and assurance processes
Process customer requests including orders, provisioning, billing, and post-activation support
Maintain accurate records of customer interactions, transactions, and complaints
Coordinate with internal and external teams for timely issue resolution
Communicate effectively with business units to gather necessary information for order processing
Ensure adherence to compliance, quality standards, and process guidelines
Escalate unresolved issues or dependencies to appropriate teams
Schedule customer appointments and manage service timelines
Arrange dispatch of equipment where required
Maintain strict confidentiality and protect customer data
Meet defined performance metrics and customer service benchmarks

Eligibility Criteria

Minimum 6 months of experience in customer service (voice preferred)
Experience in Telecom or Technical Services domain is preferred
Graduate or undergraduate candidates can apply
Strong English communication skills with a neutral accent
Proficiency in Windows applications and data entry
Willingness to work in a 24x7 environment

Required Skills

Excellent verbal and written communication skills
Strong customer handling and listening abilities
Analytical and problem-solving skills
Good understanding of process and operational workflows
Ability to multitask in a fast-paced environment
Adaptability and resilience under pressure
Logical thinking and solution-oriented approach.

Role

Customer Service Analyst

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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