International Voice process Associate

Gratitude Inc

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3 weeks ago

International Voice process Associate

1-5 Year(s)

45 - 65 Thousand p.m

Hyderabad

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Job Description

Key Skills

Troubleshooting Excellent verbal and written English communication skills

68 candidate(s) have already applied for this Job. Apply now

Hiring Alert – International Voice Process Associate

Location: Hyderabad
Experience Required: International Voice Process experience mandatory
Notice Period: Immediate joiners only
Salary: Up to ₹7 LPA
Education: Graduation is mandatory

Role Overview:
We are hiring candidates with strong international voice support experience for a customer service and technical support role. Candidates should possess excellent communication skills, customer handling abilities, and experience in cross-selling or upselling.

Key Responsibilities:
Handle customer interactions through voice, chat, and email channels
Provide first call resolution for customer queries wherever possible
Deliver exceptional customer experience while balancing technical support and sales objectives
Resolve issues related to subscriptions, billing, cancellations, refunds, and invoices
Support account access issues such as login, password recovery, and account verification
Assist customers with software download, installation, activation, and device-related issues
Provide guidance regarding plans, upgrades, downgrades, add-ons, and license usage
Identify opportunities for customer retention, cross-sell, and upsell
Document all customer interactions accurately in CRM systems
Troubleshoot technical issues across Windows, iOS, Android, and MacOS environments
Report recurring issues, trends, and feature requests to supervisors
Maintain operational excellence while adhering to processes and procedures

Communication Skills:
Excellent verbal and written communication skills
Strong active listening and empathy skills
Ability to explain technical information in a clear and customer-friendly manner
Professional communication during escalated interactions
English communication should be B2/C1 level as per CEFR framework

Technical Skills:
Experience in troubleshooting Windows, iOS, Android, and MacOS
Knowledge of SaaS products and customer support processes
Experience in handling billing, subscriptions, and technical support queries
Cross-selling and upselling experience is required

Mandatory Requirements:
Graduate candidate
International voice experience
Excellent English communication skills
Immediate joiner
Hyderabad work location
Salary expectation within ₹7 LPA
Willingness to work in rotational and night shifts

Preferred Skills:
Strong analytical and diagnostic skills
Problem-solving abilities
Customer service orientation
Goal-oriented mindset to achieve KPIs and sales targets
Experience in CRM tools and case management systems

Questionnaire Link: https://myglit.com/lateral/cref/6c73c2a065

Note: Filling out the questionnaire form is mandatory for the further selection process. Profiles without the completed form will not be considered.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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