Manager/Sr. Manager -Process Excellence

Gratitude Inc

298 Views

15 hours ago

7-12 Year(s)

₹ 12 - ₹ 18 Thousand p.a

Mumbai

Job Description

Key Skills

AbInitio Stakeholder Six Sigma Process Excellence Skills PMP Prince inbound and outbound process

4 candidate(s) have already applied for this Job. Apply now

FUNCTIONAL/ OPERATIONAL:

▪ Certified lean Six Sigma Black Belt

▪ Should have expert knowledge be Six Sigma and Lean Techniques

▪ Experience in Project management, preferably PMP or Prince

▪ Must have in-depth knowledge of Business Process Mapping and Modeling (Business

Process Re-engineering)

▪ Knowledge in RPA opportunity identification and deployment

▪ Ability to build and drive Transformation road maps across large estates by seeking

stakeholder buy ins and clear ROI showcasing.

▪ Bachelors or higher education degree with overall 7-12 years’ experience with

minimum of 4-7 yrs of experience in Process Improvement(PEX) role

▪ Should have completed 3-5 Projects across different verticals as Project Lead and

mentored >5 Projects across different verticals

Should have worked on multiple client (International & domestic) collaborated project (client

engaged). Role requires active engagement with internal and external stakeholders.

▪ Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

▪ Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

▪ Work across multiple projects and time-zones concurrently juggling multi-dimensional

deliverables – both as sole contributor and team deliverables

▪ Possesses outstanding analytic and problem solving skills as well as a strong ability to

dissect up from business requirements and realize true business need in order to

identify opportunities.

▪ Excellent communication skills and exposure to International assignments and/or client

engagement with the ability to communicate at all levels. Excellent writing and reporting

skills in order to transform the conversations and the current working procedures into a

documented business outcome notes.

▪ Analytical bend of mind to understand the business needs and the workflow of the

management and the administration tasks.

▪ Must have in-depth knowledge of Business Process outsourcing (BPO) processes

(Inbound, outbound and Data Processes). Preference to candidates who have

supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Functional Area

Banking / Financial Services

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Mbuotidem Ekanem

Recruiter - Gratitude Inc

NA, nigeria

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