OHL Procure to Pay support and Dispute Management Analyst

Gratitude Inc

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7 hours ago

OHL Procure to Pay support and Dispute Management Analyst

1-5 Year(s)

₹ 50 - ₹ 60 Thousand p.m

Bangalore

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Job Description

Key Skills

Strong handson experience in P2P / Accounts Payable operations Working knowledge of P2P systems Knowledge of einvoicing models and invoice validation rules

2 candidate(s) have already applied for this Job. Apply now

Procure to Pay Support & Dispute Management Analyst

Bangalore | 1–5 Years Experience | ₹6–7 LPA | Job ID: 407211

About the Role
Be the bridge that keeps our procurement engine running smoothly. As a P2P Support & Dispute Management Analyst, you’ll own supplier queries from start to finish—resolving invoice issues, managing disputes, and guiding vendors through our e‑invoicing channels. You’ll work across Accounts Payable, Procurement, and business teams, ensuring every query is handled with speed, accuracy, and empathy. This is a high‑volume, SLA‑driven role where your analytical mind and clear communication will directly boost supplier satisfaction and touchless processing rates. If you thrive on solving puzzles, love driving issues to closure, and want to grow your P2P expertise in a supportive Bangalore‑based team, this is your next step.

What You’ll Do

Be the Supplier’s Go‑To: Serve as first‑ and second‑level support for all supplier queries—invoices, payments, and P2P system usage. You’ll respond through email, ticketing tools, and portals, ensuring every answer is timely and accurate.

Resolve Disputes End‑to‑End: Take charge of invoice disputes: price mismatches, quantity variances, tax errors, duplicate invoices, missing references. You’ll investigate root causes, coordinate with AP, Procurement, and business teams, and drive closure within agreed timelines.

Guide & Educate Suppliers: Help suppliers navigate invoice submission methods, track statuses, and understand common rejection reasons. Support their onboarding to e‑invoicing channels (portal, network, direct integration) to boost touchless processing.

Manage Bulk Uploads: Assist with mass invoice uploads—validate templates, check data completeness, and ensure smooth processing.

Maintain SLAs & Quality: Own key metrics like First Touch Resolution (FTR), customer satisfaction, and dispute aging. Follow through relentlessly until every case is closed.

Drive Continuous Improvement: Document root causes of recurring issues and contribute to initiatives that reduce repeat problems and streamline the P2P process.

What You’ll Bring

P2P/AP Experience: 1–5 years of hands‑on experience in Procure‑to‑Pay or Accounts Payable operations. You know your way around supplier invoice queries and have a strong grasp of dispute management.

System Knowledge: Working familiarity with P2P platforms such as Coupa, SAP AP, Ariba, or Oracle iSupplier. Exposure to any of these is welcome.

Excel Skills: Good command of Excel for tracking, reconciliation, and reporting.

Analytical & Problem‑Solving: You enjoy digging into discrepancies, identifying patterns, and crafting practical solutions.

Communication Excellence: Clear, professional verbal and written English. You can manage escalations independently and build positive relationships with suppliers and internal stakeholders.

SLA‑Driven Mindset: Comfortable working in a fast‑paced, high‑volume environment where meeting targets matters.

Detail‑Oriented: Sharp attention to detail and a natural drive to follow through until an issue is fully resolved.

Knowledge of e‑invoicing models and invoice validation rules is a plus.

Why Join Us
You’ll become part of a global organization that values process excellence and employee growth. We offer a competitive salary (₹6–7 LPA), a collaborative culture, and the opportunity to deepen your P2P and dispute management expertise. Your work will directly impact how smoothly we pay suppliers and how they experience our company. With strong performance, you’ll have clear paths into senior analyst, team lead, or procurement operations roles.

Important Notes

PAN and Date of Birth are required for profile creation upon selection.

How to Apply
If you’re ready to manage disputes, support suppliers, and drive P2P excellence, submit your application quoting Job ID 407211. We look forward to meeting a proactive problem‑solver who can turn supplier frustration into lasting trust.

Tailor your CV and apply using this link: https://myglit.com/lateral/cref/914c1fe53e

Role

Appeals Support Executive

Timings

Flexible (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Macdonald Cookey

Recruiter - Gratitude Inc

NA, nigeria

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