Operations Supervisor (Telco sales)
Gratitude IncOperations Supervisor (Telco sales)
Job Description
Key Skills
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Hiring: Operations Supervisor (Telco / Telco Sales)
Location: Makati or Davao (Onsite)
Shift: Night Shift (GY)
Salary: PHP 28,800 – PHP 40,000 (strict budget cap)
About the Role
We are looking for an experienced Operations Supervisor to lead customer service teams handling post-sale technical and non-technical support. This role is ideal for someone who can drive performance, improve processes, and manage a high-performing team in a fast-paced BPO environment.
Key Responsibilities
Oversee daily customer service operations (calls, chat, messaging)
Manage both high-volume inquiries and complex customer issues
Lead, coach, and develop team members
Ensure quality, productivity, and SLA targets are met
Identify and implement process improvements
Act as a liaison between customers and internal departments
Requirements
BPO experience (Telco or Telco Sales preferred)
Minimum of 2 years’ experience as a Supervisor / Team Leader
Strong leadership, communication, and problem-solving skills
Ability to manage teams and drive operational excellence
Important Note
Strong non-telco profiles may still be considered.
Quick Application Details (Include in your message)
Prescreening Questions:
Educational Attainment
Total BPO Experience (Years)
Telco Experience (Years)
Supervisory Experience (Years)
Preferred Location (Makati or Davao)
Last Salary
Expected Salary
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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