Process Associate - Customer Service Voice (UK Life)
Gratitude IncProcess Associate - Customer Service Voice (UK Life)
Job Description
Key Skills
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Handle customer queries via calls, emails & chat, resolve issues, and process billing efficiently. 0-2 yrs BPO experience required. Rotational shifts, including weekends. Immediate joiners preferred. Onsite work with a performance bonus.Bachelor’s degree, 0-2 yrs BPO (Voice), strong English, CRM & typing skills, problem-solving, billing & query handling. Rotational shifts (nights/weekends). Immediate joiners preferred.
Role
Customer Service Executive
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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